Shipping & Delivery

Shipping & Delivery


Delivery Time:

We aim to dispatch orders within 2 working days subject to stock availability. 

Cancelling an order:

If you wish to cancel your order, please contact our customer service as quickly as possible by e-mail.

If you would like to cancel your order this can be done with no charge to you, the customer (apart from the shipping charge). 

No reason is needed for cancelling an order and it can be cancelled at any time during the order process starting immediately after the order has been placed on the website. 

The cancellation period ends 2 days after the day the goods were ordered. 

This period is more commonly known as a cooling off period, after this time you are unable to cancel the order without a valid reason i.e. the supplied goods are faulty or defective in some way. 

Products specifically ordered for the customer cannot be cancelled. 

Any orders cancelled within the order process or the cooling off period will need to be returned to the address given on your invoice. 

The cost of the return postage for the goods will be charged to the customer depending on the circumstances. 

Any cancelled orders will have funds returned to you via your method of payment within 30 days. 

Any orders cancelled outside of the 3 day cooling off period will be charged at 15% value of the cancelled part of the order as a re stock/handling charge, plus any carriage cost to and from the purchaser.

Shipping fees:

The shipping fees are calculated automatically when adding parts in your cart. They are in most cases accurate but can sometimes vary depending on the size and weight of the parcel. If this is the case you will be contacted by our customer service as soon as possible to find the best solution.

Where to have your order delivered:

The courier companies we use to ship your orders deliver throughout the day. We suggest having your order delivered to your usual daytime location. That way you increase your chances of being able to have your order delivered to you and being present to sign for it, and saving you the hassle of having to pick it up at the nearest post office.

Ensure that you provide us with the correct and complete address to prevent incurring any return shipping fees if the courier cannot deliver the package to the address indicated.

We can deliver anywhere in the world, when making an order simply select the country state/province that you are in. We can advise you of the shipping costs if your country is not listed. 

Refusing delivery of a package, not claiming a package or wrong address:

If you refuse your order at your door during delivery, it will be returned to our warehouse. The fees associated with the return delivery are charged to us. The same outcome will occur to packages that are either undeliverable because no one is home during the multiple delivery attempts or the package is not picked up from the local post office after X amount of days. The rules differ depending on the courier. Parcels delivered to a faulty address from a client’s mistake or from which the address was incomplete will also be returned to us.

Tracking your order:

Once your order has been invoiced, it will be packed ready for shipment and you will be sent an e-mail from one of our sales staff confirming the order has been shipped and the consignment number for you to track the progress of  your chosen couriers on-line tracking site, www.gdexpress.com

ALL of our parcels will require a signature to prove receipt, please do not ask for the package to be left somewhere without a signature we will not entertain this under any circumstances whatsoever.

Shipping within Malaysia:

All orders shipped within Malaysia will be subject to 6% GST Tax.

Shipping outside of Malaysia:

All orders shipped outside of Malaysia are not subjected to GST Tax. Because the shipments pass through customs, they are subject to customs duties, taxes, and administrative fees. In most cases, a bill with duties will accompany your order and be payable upon receipt, or will be sent via mail. The receiver is responsible for all taxes and duties applied to the order. Note that we are not able to predict or give estimates for these fees and taxes. We suggest contacting the customs office directly if you are worried or would like more concrete answers.

Restrictions can also apply to shipments with dangerous or oversized goods. We reserve the right to refuse orders in certain situations in which this is the case, at all-time and without notice.

 


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